The operating system of a five-star hotel.
One screen for the whole team. It connects to every system the hotel already runs on, sends each request to the right person, and answers any question from everything those systems know.
Good afternoon, Amira
Demonstration. VERT OS running The Grand, Mayfair, a fictional hotel with fictional guests.
Fifteen systems. One guest.
Reservations, housekeeping, the restaurant book, the spa, the phones, the keys, the rota. A five-star hotel runs on a dozen systems or more, and each has its own screen, its own login and its own version of the guest.
The answer is always somewhere else.
A guest at the desk asks for a table at eight and a later checkout. The answer sits in three systems, and in the memory of whoever was on shift this morning.
So the team works for the systems.
Every login is a moment away from a guest. Every system that cannot speak to the next is a promise that can slip between shifts.
One screen. Every system behind it.
VERT connects to the systems the hotel already runs on. It reads from each, writes back to each, and the whole team works from one place.
It joins the systems. It replaces none of them.
The systems stay the source.
VERT mirrors each system and writes every change back to it. It never becomes a second copy of the truth.
Nothing to migrate.
The hotel keeps every system it has chosen. VERT connects to them through secure interfaces, without modifying them.
Honest when one is down.
If a system goes quiet, VERT says how old its data is, holds what needs writing, and sends it once the system returns.
Ask anything. It answers from everything.
Type it or say it. Who is arriving, what a guest is allergic to, which tables are free at eight, how the night went.
VERT answers from the live systems and names each one, so anyone can check where an answer came from.
Anything that changes a booking, a room or a bill is read back first, and done only once someone confirms.
Good afternoon, Amira
Three arrivals. Mr Byrne in 503 at 17:00, room clean, not yet inspected. Madame Laurent, VIP 2, in 615 at 17:10, room still to clean. Ms Haddad in 212 at 18:15, ready.
| ETA | Room | Guest | Room | |
|---|---|---|---|---|
| 17:00 | 503 | Mr Byrne | Clean | |
| 17:10 | 615 | Madame Laurent | VIP 2 | Dirty |
| 18:15 | 212 | Ms Haddad | Ready |
A table for two at The Terrace at 20:00 for Madame Laurent, noted as an anniversary. Flowers to 615 with housekeeping, due 17:00. Shall I go ahead?
Done. The Terrace has her at 20:00, and the flowers are with Chloé in housekeeping.
Everything the team needs, on one screen.
What needs you now, most urgent first. Guest WhatsApp and email in one place, in any language: VERT drafts, a person sends.
Every stay on one page: the reservation, preferences and allergies, promises, dining, spa, calls, keys and the folio.
What the team tells a guest becomes a promise with an owner and a time. Nothing said at the desk is lost at handover.
The hotel today, against its targets and the week before: requests by team, acknowledgement times, promises kept.
Everyone on shift, floor by floor, and what each person is doing. Late tasks and teams with nobody free rise to the top.
House knowledge, menus and allergens, today's notices. Every answer VERT gives comes from here or from a live system.
Extra hangers by 15:00. No recovery yet.
Shower runs cold, due 16:30. Diego has it, on the way.
Madame Laurent, ETA 17:10. Chloé has it.
Still to tell: the bell desk.
AllergiesProfile
Shellfish, crustaceans (Mr Tanaka)
Nuts (Mr Tanaka), added 16:12
PreferencesProperty management
Feather-free pillows
Still water, room temperature
PromisesVERT
Breakfast in room, 07:00 tomorrow
Late checkout, 14:00, approved
DiningRestaurant book
Tonight 20:00, The Terrace, 2
Kitchen told: shellfish, nuts
SpaSpa
Tomorrow 10:00, massage, 60 min
FolioProperty management
Balance £2,184.50
Last posting 13:40, The Terrace
TodayEvery system
6 items for Rafael · 4 accepted · 2 waiting
Requests by team
Today, and the same day last week
On shift
60 people across 10 teams
Needs you
Front office has one person free until 17:00, with six arrivals due.
The pool closes 07:00 to 09:00 tomorrow for cleaning. VERT tells guests who ask, and offers the spa's morning slots.
Afternoon tea is served in the Drawing Room, 14:00 to 17:30. Jacket not required.
Built to be trusted with a hotel.
A hotel runs on discretion. VERT is built so that every action can be checked, every answer can be traced, and the guest's data stays the hotel's.
VERT reads back, suggests and drafts. Approvals, room moves and anything above someone's authority go to the manager on shift, and only a person can decide them.
The general manager sees escalations, the front office sees its guests, the data protection officer sees privacy exports. Nobody sees what is not theirs to see.
Every change to a booking, a room or a bill is said back in full, and waits for a yes.
A button pressed by a person and an action VERT takes on their word pass the same checks: who is asking, what they may do, what must be read back. Card numbers are stripped out.
Who asked, what was done, when, and how it was heard. The audit trail exports whenever it is needed.
When a system is down, VERT says how old its data is before it answers, holds what needs writing, and sends it once the system returns.
Operational data stays on hotel-owned servers, and is never sold or shared.